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Organizational Effectiveness - Communications and Public Relations

Report Information

Date Issued
Report Number
2021-17275
Report Type
Inspection / Evaluation
Description
The Office of the Inspector General conducted a review of the Communications and Public Relations (C&PR) organization to identify factors that could impact C&PR’s organizational effectiveness. During the course of our evaluation, we identified behavioral and operational risks, some of which were recurring, that stemmed from alignment issues, which could negatively affect sustainable execution within C&PR. Specifically, these risks included (1) perceived lack of organizational direction, (2) perceived lack of empowerment in C&PR leadership, (3) concerns with the development of the organizational structure, (4) staffing and prioritization concerns, (5) role clarity concerns, (6) concerns with relationships within and outside of C&PR, and (7) organizational placement concerns.
Joint Report
Yes
Participating OIG
Tennessee Valley Authority OIG
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0

Recommendations

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address staffing needs and prioritization concerns as soon as possible and implement actions to address business partner needs.

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, establish the overarching strategy and communicate that to Communications and Public Relations employees and business partners.