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Organizational Effectiveness - Communications and Public Relations

Report Information

Date Issued
Report Number
2021-17275
Report Type
Inspection / Evaluation
Description
The Office of the Inspector General conducted a review of the Communications and Public Relations (C&PR) organization to identify factors that could impact C&PR’s organizational effectiveness. During the course of our evaluation, we identified behavioral and operational risks, some of which were recurring, that stemmed from alignment issues, which could negatively affect sustainable execution within C&PR. Specifically, these risks included (1) perceived lack of organizational direction, (2) perceived lack of empowerment in C&PR leadership, (3) concerns with the development of the organizational structure, (4) staffing and prioritization concerns, (5) role clarity concerns, (6) concerns with relationships within and outside of C&PR, and (7) organizational placement concerns.
Joint Report
Yes
Participating OIG
Tennessee Valley Authority OIG
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View report on Oversight.gov

Recommendations

We recommend the Chief Executive Officer in conjunction with Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, consider whether the placement of the Communications and Public Relations organization is effective in accordance with TVA’s strategy and communicate the rationale for the placement.

We recommend Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, Examine the organizational structure defined in the transformation model and ensure the structure, job roles and responsibilities, and priorities are aligned to the strategy.

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address the perception of empowerment issues in C&PR leadership to increase timeliness of decision-making and address relationship concerns related to inclusion.

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address relationship concerns, including leadership communications and siloing issues between C&PR departments.

We recommend the Executive Vice President and Chief People and Communications Officer and the Vice President, Communications and Public Relations, address role clarity.